Shipping & Return Policy
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Shipping & Return Policy
Shipping
- We ship across the world*
- *All the countries covered by reputed courier partners like DHL, Fedex Etc..
- Upon the completion of order placement, You will receive an email on order confirmation. Please contact our helpdesk (email wecare@stitchnest.com or
call +91 8287252544) if you haven’t received a confirmation email.
- Delivery charges depend on your location. Please check your order summary to understand the delivery charges for individual products. Free shipping on all orders above Rs. 2499* within India. (* Excluding certain product categories)
- Shipping timelines : Ready to dispatch soft furnishings like Cushions, Table cloth, Table runners, Throws, Placemats and Napkins, Bedsheets, Fitted sheets, Quilts and pillow covers : 3-4 Business days.
- Delivery time solely depends on our courier partner. We do partner only with reputed courier partners who provide live tracking for all the shipped out orders.
- Due to the recent COVID situation the processing times have increased by 1-3 business days so is the delivery time. Delivery depends on the location, and local government safety guidelines. While we try to ensure that the product reaches you within the delivery time communicated or faster, exigencies may delay the delivery. In such cases, please get in touch with us (mail wecare@stitchnest.com or call +91 82872 52544) for the latest update on your shipment.
- You can login to your account on our website and track the order status. Once shipped, you will receive an email with the tracking id that can be used on the courier service provider’s website to track shipment. In case, you are having trouble receiving any updates on the order, do get in touch with our customer care at mail wecare@stitchnest.com or call on +91 82872 52544.
- We accept cancellations as long as the order has not been shipped. Once the order has been shipped, we are unable to cancel it. For cancellation, please contact Customer Care prior to the dispatch of your order. We will respond within 24 hours of receiving your request. Cancellation of custom orders is not possible.
Refund/Return
- We will not be able to accept returns after 5-6 days of the Delivery Date.
- If you have received a wrong product, wrong size or a product with manufacturing defect, the product has to be shipped return to our address by the customer with tags, original packaging and in unused condition. Upon receipt and checks by our teams, we will replace it with the right product, or refund will be issued.
- If you have received a wrong product, wrong size or a product with manufacturing defect please intimate us (mail wecare@stitchnest.com and call +91 82872 52544) within 24 hours of receiving the package. We will assess the issue and get back to you with a solution as soon as we can.
- Only listed products are eligible for return. Customized products are made to order and hence not eligible for return. Discounted products are not eligible for return. Returns and Replacements are possible for ready made products only when you receive :
- Wrong products.
- Wrong sizes.
- Manufacturing damage.
- We may request you to send us photographs of the damage, so we can assess the nature of the damage and offer an appropriate resolution to close the case.
- In case you find your order damaged or missing post-delivery, please contact Customer Care within 24 hours of receiving your parcel. We will respond within 48 hours of receiving your request. Damages or items missing reported after 24 hours will not be considered for returns or exchanges.
- In case of damage, we will replace the damaged merchandise at no cost to you. If we are unable to send a replacement, we will offer an alternative, or store credit, or the option of a refund in your original mode of payment.
- We pack our merchandise with utmost care and love. Should you receive your package in a poor condition or find it tampered with at the time of delivery, please notify our Customer Care team.
